FREQUENTLY ASKED QUESTIONS
(Click below for more detail)
How long does it take for you to set up to answer calls for my business?
(Click below for more detail)
How long does it take for you to set up to answer calls for my business?
We can set up service for the typical business in as little asTWENTY FOUR hours. For larger businesses with multiple locations and more complicated dispatch instructions, we like to put the system in place and make sure our operators are properly trained on your procedures before “going live.”
Can you handle email requests for service and page our field service operation when a request comes in?
Yes, we can handle incoming contact via telephone, fax, email, or a virtual private network (VPN) connection to your servers. If we do not contact the first on call contact we will not stop until we rely the message. We can also help you develop web-based forms for service and handle dispatch from our location to anywhere in North America.
My business is located two states away. Can you work that far away from your call center, or does it cost more the further away you are?
All calls are toll-free and we work 24/7/365 which means no matter where your business is located, callers will think they are reaching a local number that’s in the same time zone they are in.
I’ve got 56 stores that I’d like to provide one number to call when something breaks down like the HVAC system. Can you set it up so you know what store is calling automatically?
Yes, there are ways to automatically dispatch based on the telephone number calling and using dial pad functions. If we do not contact the first on call contact we will not stop until we rely the message. If you would prefer a single number hotline, our operators will follow your protocol to obtain the correct store information and dispatch according to your instructions.
Is Checkpoint Communications HIPAA compliant?
Our systems and procedures are HIPAA compliant. We can provide documentation and audit information if desired.
Sometimes we get calls from patients saying that they called, someone took a message and they were never called back? How can you help prevent that from happening?
All calls into call centers are digitally recorded. If we do not contact the first on call contact we will not stop until we rely the message. You’ll know exactly who’s not following up with customers or patients. Once everyone in the office understands that you know exactly where the ball was dropped, fewer balls get dropped.
Sometimes my field service people are hard to get hold of? Any suggestions?
Our job is to ensure that messages and dispatch orders are delivered on a timely and accurate basis. If we do not contact the first on call contact we will not stop until we rely the message. We recommend that field service personnel provide multiple methods of contact as a backup.
Can we set up service to have a hotline number or alarm number automatically page our security person?
Yes, automatic paging is available.